Shipping Offers

SHIPPING POLICY

At VMR Service Group, we are committed to ensuring the prompt and secure delivery of all medical equipment, parts, and repair returns. Our shipping processes are designed to support the critical needs of our clients while maintaining the highest standards of care and reliability.

Processing Time

All orders and service returns are processed within 1–2 business days.
Orders placed after 3:00 PM EST may be processed the following business day.
Please note that processing time does not include weekends or holidays.

Shipping Methods & Delivery Times

We offer a variety of shipping options to meet your needs:

Standard Shipping: Estimated delivery within 3–7 business days
Expedited Shipping: Available upon request; delivery times vary based on location and carrier availability

VMR Service Group partners with reputable national carriers to ensure consistent and trackable delivery services.

Shipping Costs

Shipping charges are calculated within the quoting process or included as part of a service agreement. In certain cases—such as bulk orders or contracted facilities—custom shipping terms may apply.

Repair Returns

Repaired equipment is shipped promptly following quality inspection and testing. Clients will receive shipping confirmation and tracking details via email or through our customer portal.

Tracking & Notifications

Tracking information is provided for all shipments. Clients may access live order and shipping updates through the VMR Customer Portal or the VMR Ticketing System.

Damaged or Lost Shipments

If a shipment is lost or arrives damaged, please notify us within 48 hours of receipt. We will work swiftly with the carrier to resolve the issue and ensure your needs are met.