FREQUENTLY ASKED
QUESTIONS

You can contact support by calling our main line at (800) 524-1597 (Toll-Free) or (804) 276-8861 (local). For immediate assistance, you can also reach Meg, our Relationship Manager, at (804) 372-5089.

Current Billing is set up on a Net30 Cycle. All requests for other payment terms must be taken up with Jeff Grant, CEO, and an appointment can be booked to discuss these options with either Janine or Meg.

While we are a nation-wide company, equipment pick-ups and delivery options are currently only running through the following states: Florida, Georgia, South Carolina, North Carolina, Virginia, West Virginia, and Maryland.

Future delivery areas close to opening up are Tennessee, Kentucky, Ohio, Pennsylvania, Delaware, New Jersey, New York, Connecticut, Rhode Island, Massachusetts, New Hampshire, and Maine.

All other orders will need to be shipped in, and shipped back out to customer after repairs, sales, or leasing contracts are final.

Our warehouse and repair center is located in Richmond, Virginia.

Yes, VMR Service Group has a detailed price list of individual parts and repair prices that can be obtained via request.

Yes, we handle both in and out of warranty repairs. Pricing details can be discussed with our administration team based on your order size.

While we do repair work for all medical equipment, whether in or out of warranty, we are certified repair specialists for Respironics, InvaCare, and DeVilbiss.

Repair requests can be sent through our Members Portal, email, chat, our request a service option on our website, or by calling our main line.

Loaner equipment can be negotiated with Jeff Grant, our CEO, if needed.

All our technicians are certified and regularly trained to meet manufacturer specifications and industry standards. We ensure they stay updated with the latest technologies and advancements.

Training and resources for using any of the medical equipment we offer can be requested by calling Janine on our main line, (804) 276-8861, or Meg at (804) 372-5089.